REFUND POLICY
Last updated: January 2026
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Thank you for shopping with K&M Manitos Magicas LLC. Please review our Refund Policy carefully before making a purchase.
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All Sales Are Final
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Due to the personal and hygienic nature of our handcrafted soaps and exfoliants, all sales are final.
We do not offer refunds, returns, or exchanges for:
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Change of mind
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Skin sensitivity or allergic reactions
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Incorrect product selection
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Used or opened products
By placing an order, you acknowledge and agree to this policy.
Exceptions: Damaged or Incorrect Items Only
Refunds or replacements may be considered only in the following cases:
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You received the wrong item, or
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Your order arrived damaged due to shipping
To be eligible for review:
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You must contact us within 7 days of delivery
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You must provide clear photos of:
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The damaged or incorrect product
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The original packaging
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The product must be unused
Requests submitted after 7 days will not be eligible.
Shipping Fees Are Non-Refundable
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Shipping costs are paid by the customer and are non-refundable
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If a refund or replacement is approved, it applies only to the product, not shipping
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K&M Manitos Magicas LLC is not responsible for carrier delays, lost, or stolen packages
Skin Sensitivity Disclaimer
Our products are made with natural ingredients, but individual skin reactions vary.
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We strongly recommend performing a patch test before full use
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Discontinue use if irritation occurs
K&M Manitos Magicas LLC is not responsible for allergic reactions or misuse, and such cases are not eligible for refunds.
Refund Review Process
If your request meets the eligibility criteria:
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We will review your request within a reasonable timeframe
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Approved refunds (if applicable) will be issued to the original payment method
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We reserve the right to offer a replacement instead of a refund, at our discretion
Contact Information
For refund-related questions or requests, please contact us:
K&M Manitos Magicas LLC
Email: Manitosmagicas_1984@outlook.com
North Carolina, USA